Senior Technical Specialist, Mainframe Operating Systems

Job Description

WHAT IS THE OPPORTUNITY?

As a Senior Technical Specialist, you will work within the Mainframe Operating Systems team to install and support z/OS products. This team is responsible for providing support for the evaluation, installation, maintenance, and trouble shooting of a suite of System Z operating system components and associated vendor products that run on all RBC Mainframe processors.

WHAT WILL YOU DO?

Install and support various z/OS mainframe products, primarily focused on Netview/System Automation.

Liaise with the various support teams in Production Mainframe Services, Mainframe Operating Systems group, application development groups, and any other clients of supported products.

Direct research, identify and make recommendations on exploitation of new feature / function of supported vendor software.

Ensure products are kept at supported and current levels.

Ensure that problems with products supported are dealt with in a timely fashion and resolved quickly.

Develop criteria for and participate in the evaluation of 3rd party vendors and software.

Provide expertise and software management and support skills for mainframe products.

WHAT DO YOU NEED TO SUCCEED?

Must have:

10+ years of mainframe experience installing and supporting software products.

5+ REXX coding experience.

IBM TSO, ISPF, JCL, SDSF, Netview/System Automation and SMP/E experience.

Familiarity with and strong adherence to change management processes.

A strong understanding of mainframe z/OS technology.

Strong communication and interpersonal skills.

Commitment to excellence in deliverables and support.

Champion strong software management and technology currency.

Nice-to-have:

Knowledge of SSL/TLS and certificates.

Strategic thinker with excellent interpersonal skills to work across functions and businesses.

Job Skills

Assembler (Programming Language), CLIST (Programming Language), Communication, Group Problem Solving, IBM COBOL, IBM DB2 SQL, IBM Software, IBM z/OS, Installation and Maintenance, Interactive System Productivity Facility (ISPF), Java, JES2, Job Control Language (JCL), Mainframe Modernization, Mainframe Operating System, Node.js, Programming Languages, Python (Programming Language), Red Hat Ansible, RESTful Web Services, Rexx, SMP/E, Teamwork, Technical Product Support