Senior Software Engineer - Mainframe

JOB DESCRIPTION

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title: Senior Software Engineer (Mainframe - Application Support) Location: Hyderabad - Hybrid Employment Type: Full-time

Position Summary:

We are looking for an experienced Mainframe - Application Support specialist with less than 10 years of hands-on expertise in COBOL, JCL, DB2, CICS & VSAM to support Billing Applications. The ideal candidate should be open to learning new technologies and AI tools.

Mandatory Technical skills:

Language: Cobol

Operating System and Tools: z/OS, JCL, TSO

Databases: DB2, VSAM

Transaction Processing: CICS, MQ

Analysis and Data Evaluation: Analytical skills include evaluating data and information, identifying trends and patterns, and drawing logical conclusions. Knowing how to evaluate data will help keep track of the mainframe’s expected and actual performance. This allows our developers to spot potential problems and offer ideas to repair transactions and improve performance. Tools & Utilities: Expert skills in debugging and troubleshooting tools such as FileAid, Xpeditor, Abend-Aid Production Control: Experience with batch scheduling tools

Good to have skills: Java, WebSphere, Azure, Automation, AI skills.

Key Responsibilities:

Incident & system error management - respond to alerts, user reported issues, triage problems, troubleshooting and resolve incidents quickly to minimize disruption Problem root cause analysis & remediation Monitor and manage Production, QA and T batch networks Application monitoring  Maintain documentation (KPI's, training / knowledge-based documents, runbooks) Investigate root causes for recurring functional issues and propose preventive actions. Maintain detailed incident logs, RCA (Root Cause Analysis) documents, and functional SOPs. Communication: Establish a working relationship with IT development teams (upstream and downstream), business stakeholders, and infrastructure teams and in some cases, end-users. Provide timely updates to users and stakeholders on incident status and resolution. Participate in modernization initiatives and explore integration with new technologies and AI tools

Qualifications:

Less than 10 years of experience in mainframe application support (DB2, COBOL, JCL, CICS, VSAM) Strong analytical and problem-solving skills Willingness to learn and adapt to new technologies, including AI tools Recommended: Java, WebSphere, Azure Excellent communication and teamwork abilities Experience in insurance domain is a plus