SVP, Site Reliability Engineering Lead, SRE & Governance, Group Technology

Role Summary

The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments.

This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities

Leadership & Governance

Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions Define and execute the SRE strategy aligned to enterprise technology and business priorities Establish strong governance across incident, problem, change, release, and capacity management Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets

Infrastructure & Platform Ownership

Oversee end-to-end reliability of infrastructure platforms: Cloud & Container: VPC, OpenShift, Kubernetes Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases Ensure high availability, resilience, and disaster recovery readiness across all critical systems Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning

Reliability Engineering & Automation

Champion SRE principles including error budgets, toil reduction, and automation-first mindset Drive end-to-end observability strategy (monitoring, logging, tracing) Lead initiatives to reduce MTTR, incident volume, and manual operational effort Scale automation across deployment, patching, incident resolution, and self-healing capabilities

Operational Excellence

Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved Lead major incident management and command bridge coordination for critical outages Conduct RCA, trend analysis, and preventive engineering improvements Embed ITIL best practices across service management processes

Risk, Compliance & Security

Identify infrastructure risks and drive proactive mitigation strategies Ensure compliance with regulatory, audit, and internal security requirements Partner with security teams on hardening, vulnerability management, and access controls

Stakeholder & Cross-Functional Collaboration

Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity) Act as a key interface with senior management and external stakeholders

People & Talent Development

Build and develop a high-performing SRE organization across L1/L2/L3 layers Drive fungibility, cross-skilling, and leadership development within the team Mentor senior leaders and establish clear career progression frameworks

Requirements

Experience

18+ years of experience in IT infrastructure, SRE, or production operations Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services Strong experience in hybrid cloud, data center, and enterprise platforms

Technical Expertise

Deep expertise in: Cloud platforms (private/public cloud architectures) Container platforms (OpenShift/Kubernetes) Hypervisors & virtualization technologies Operating systems (Windows, Linux/Unix) Databases (MariaDB, Postgres, MSSQL, Redis, DB2) Enterprise scheduling & legacy systems (TWS, Mainframe) Strong understanding of DevOps, CI/CD, and infrastructure as code

Leadership & Functional Skills

Strong strategic thinking with ability to translate business goals into technology outcomes Excellent incident leadership and crisis management skills Proven track record of driving automation and operational transformation Strong stakeholder management and executive communication skills

Other Skills

Expertise in ITIL / Service Management frameworks Strong analytical, problem-solving, and decision-making capabilities Ability to manage high-pressure situations and multiple priorities

Key Success Metrics (Optional for your slide/JD refinement)

Infrastructure availability (SLA/SLO adherence) Reduction in MTTR / incident volume Automation coverage & reduction in manual toil Capacity utilization and cost optimization Audit and compliance adherence