The successful candidate will work closely with technology teams, application teams, and stakeholders to ensure the stability, reliability, performance, and continuous improvement of the Mainframe environment.
- Provide Level 2 / Advanced Technical Support for Mainframe platforms and resolve complex production issues.
- Demonstrate strong hands-on knowledge of z/OS, JCL, JES, DB2, CICS, MQ, automation, scheduling, storage, networking, and related Mainframe technologies.
- Perform advanced troubleshooting, problem determination, root cause analysis, and resolution of Mainframe incidents and recurring issues.
- Handle technical escalations and provide timely updates to management and stakeholders.
- Support Mainframe installation, upgrades, migrations, maintenance, and platform changes.
- Drive performance tuning, capacity optimization, availability, and operational stability of Mainframe platforms.
- Identify opportunities to improve operational processes through automation, standardization, and self-service capabilities.
- Actively support SRE adoption and adaptability within Mainframe Operations by implementing reliability, observability, monitoring, automation, and proactive problem-management practices.
- Adopt SRE principles such as SLIs/SLOs, error budgets, incident management, service reliability, automation, and continuous improvement where applicable.
- Identify and implement opportunities for AI integration within Mainframe Operations, including AIOps, intelligent monitoring, anomaly detection, predictive analysis, automated problem identification, and operational automation.
- valuate emerging AI and automation capabilities and identify practical use cases that can improve operational efficiency and platform reliability.
- Work effectively with cross-functional teams to resolve complex technical issues and drive end-to-end solutions.
- Provide technical mentoring and knowledge sharing to junior team members.
- Maintain and enhance Knowledge Base (KB) articles, operational procedures, troubleshooting guides, and technical documentation based on lessons learned and recurring issues.
- Continuously identify opportunities to improve existing processes, tools, and support methodologies.
- Ensure compliance with technology, risk, security, and operational standards.
Core Role Competencies:
- Strong and demonstrable Mainframe technical knowledge with hands-on experience in z/OS, JCL, JES, DB2, CICS, MQ, scheduling, automation, storage, and networking. Ability to independently troubleshoot and resolve complex technical issues.
- Understanding of SRE principles including reliability, observability, monitoring, automation, incident/problem management, proactive remediation, and continuous improvement, with the ability to adopt and apply these practices within Mainframe Operations.
- Demonstrates strong analytical and problem-solving skills, independently assesses complex situations, identifies root causes, evaluates risks, and makes sound technical decisions.
- Identifies opportunities to simplify, standardize, automate, and improve operational processes and methodologies.
- Works effectively with technology partners, application teams, vendors, and leadership, communicating technical findings and recommendations clearly.