Position Summary:
We are looking for an experienced Mainframe - Application Support specialist with 10-14 years of hands-on expertise in COBOL, JCL, DB2, CICS & VSAM to support Billing Applications. The ideal candidate should be open to learning new technologies and AI tools.
Mandatory Technical skills:
Good to have skills: Java, WebSphere, Azure, Automation, AI skills
Key Responsibilities:
Qualifications:
Core Languages & Systems: Advanced proficiency in COBOL, JCL, DB2, CICS, and VSAM.
Tools & Utilities: Expert skills in debugging and troubleshooting tools such as FileAid, Xpeditor, Abend-Aid
Production Control: Experience with batch scheduling tools
Change Management: Proficiency in software configuration tools (service now)
Data & Database: Expert at writing complex SQL queries and navigating database tools like SPUFI
Billing Production Support Lead will help with monitoring assigned task performance, coach team members, and provide feedback to developers and onshore peers.
Quality Control: assist in identifying defects and resolve, ensure adherence to quality standards.
Problem solving: Act as the first point of escalation for the offshore team and primary contact for business users. Assist with implementing solutions to these problems.
Training and Development: Taking advantage of KT documentation to train new staff, cross-train existing team members and assist in supporting skill development.
Process Improvement: Suggest and help implement improvements that increase efficiency and improve stability.
Investigate root causes for recurring functional issues and propose preventive actions.
Analyze business process flows and identify gaps or improvement areas in mainframe applications.
Maintain detailed incident logs, RCA (Root Cause Analysis) documents, and functional SOPs.
Provide timely updates to users and stakeholders on incident status and resolution.
Prepare and share regular reports on incident trends, SLA compliance, and functional health.
Document functional issues, resolutions, and workarounds in the knowledge base.
Participate in modernization initiatives and explore integration with new technologies and AI tools
10-14 years of experience in mainframe application support (DB2, COBOL, JCL, CICS, VSAM)
Strong analytical and problem-solving skills
Willingness to learn and adapt to new technologies, including AI tools
Recommended: Java, WebSphere, Azure
Excellent communication and teamwork abilities
Experience in insurance domain is a plus