Technical Lead - Mainframe

JOB DESCRIPTION

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title: Technical Lead (Mainframe - Application Support) Location: Bangalore - Hybrid Employment Type: Full-time

Position Summary:

We are looking for an experienced Mainframe - Application Support specialist with 10-14 years of hands-on expertise in COBOL, JCL, DB2, CICS & VSAM to support Billing Applications. The ideal candidate should be open to learning new technologies and AI tools.

Mandatory Technical skills:

Good to have skills: Java, WebSphere, Azure, Automation, AI skills

Key Responsibilities:

Qualifications:

Core Languages & Systems: Advanced proficiency in COBOL, JCL, DB2, CICS, and VSAM. Tools & Utilities: Expert skills in debugging and troubleshooting tools such as FileAid, Xpeditor, Abend-Aid Production Control: Experience with batch scheduling tools Change Management: Proficiency in software configuration tools (service now) Data & Database: Expert at writing complex SQL queries and navigating database tools like SPUFI

Billing Production Support Lead will help with monitoring assigned task performance, coach team members, and provide feedback to developers and onshore peers. Quality Control: assist in identifying defects and resolve, ensure adherence to quality standards. Problem solving: Act as the first point of escalation for the offshore team and primary contact for business users. Assist with implementing solutions to these problems.  Training and Development: Taking advantage of KT documentation to train new staff, cross-train existing team members and assist in supporting skill development. Process Improvement: Suggest and help implement improvements that increase efficiency and improve stability. Investigate root causes for recurring functional issues and propose preventive actions. Analyze business process flows and identify gaps or improvement areas in mainframe applications.  Maintain detailed incident logs, RCA (Root Cause Analysis) documents, and functional SOPs. Provide timely updates to users and stakeholders on incident status and resolution. Prepare and share regular reports on incident trends, SLA compliance, and functional health. Document functional issues, resolutions, and workarounds in the knowledge base. Participate in modernization initiatives and explore integration with new technologies and AI tools

10-14 years of experience in mainframe application support (DB2, COBOL, JCL, CICS, VSAM) Strong analytical and problem-solving skills Willingness to learn and adapt to new technologies, including AI tools Recommended: Java, WebSphere, Azure Excellent communication and teamwork abilities Experience in insurance domain is a plus