Senior Mainframe Support Engineer

Job Description: About DXC Bulgaria We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. About the role The Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management. Daily challenges • Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams. • Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes. • Incident Management: Follow ITIL standards, proactively addressing service issues. • Documentation: Maintain and update technical documentation and ensure compliance with internal standards. • Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance. • Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements. • Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles. • Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB). • Project Management: Implement technical projects related to the responsible platform/technology. eXperience and skills required • Primary requirement - expertise • Minimum of 5+ years hands-on knowledge • Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems. • Preferably 10+ years experience within IT Operations, infrastructure services support • Excellent understanding of ITSM/ITIL processes • Fluent in English language Company benefits At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us: • Enjoy competitive compensation and grow your career in a fast-paced, international environment. • Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle. • Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you. • Get recognized through our Employee Recognition Program - your contributions deserve the spotlight. • Refer great talent through our Employee Referral Program and get rewarded for helping shape our future. • Enjoy discounts and special offers with your employee badge - it pays to be part of the team. • Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive. • Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences. If you feel comfortable with the above-mentioned requirements, please send us your CV in English. Please note only shortlisted candidates will be contacted. DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.