Responsibilities:
Drive production support readiness for key client onboarding and related migration activities , providing post onboarding support for ensuring client deliverable are met per SLAs.
Collaborate with technology partners, infrastructure partners, Operational stakeholders during pre and post migration phases.
Enabling observability for client deliverables leveraging on existing infrastructure GCO/Open telemetry.
Proactively identify and remediate stability risks, and analyze incident trends to drive long-term problem management solutions.
Enforce ITIL best practices, enhance monitoring and procedural guidelines, and work to continuously improve operational scores across the application stack.
Perform incident ticket resolution to support BAU user queries and system incident ticket resolution.
The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Recommended Qualifications:
6 plus years of experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Knowledge of Securities Custody business is preferred
Ability to work in a fast-paced environment
Good interpersonal and communication skills
Familiarity with Site Reliability Engineering (SRE) principles.
Technical Qualifications:
Mainframe Expertise: Deep knowledge of z/OS environments and proficiency in the following: Languages: COBOL, JCL
Databases: DB2, VSAM
Transaction Processing: CICS
Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST, Xpediter.
File Management: File-AID.
Source Control: Changeman
Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7