requirements
- Balance innovation with stability in mission-critical environments
Client & Stakeholder Management
- Serve as primary technical and operational contact for internal and external clients
- Deliver service delivery presentations, operational reviews, and performance metrics
- Manage client expectations and communicate infrastructure status, incidents, and improvements
- Build and maintain strong relationships with business stakeholders and C-suite executives
- Develop and present SLA reports, capacity planning recommendations, and infrastructure roadmaps
Team Development & Performance Management
- Conduct goal setting, performance evaluations, and career development planning for team members
- Recruit, onboard, and retain top mainframe talent in a competitive market
- Foster a collaborative, high-performance culture with emphasis on technical excellence
- Provide technical mentoring and knowledge transfer to junior engineers
- Drive team training and certification programs to maintain skill currency
Required Qualifications
Experience
- 15+ years in mainframe system programming and infrastructure management
- 10+ years leading and managing technical teams of 20+ resources
- Extensive hands-on experience with large, complex mainframe environments including:
- z/OS system administration and internals
- Parallel Sysplex and Coupling Facility management
- Disaster Recovery (DR) strategies and implementation
- Multi-CEC environments and high availability architectures
- Excellent verbal and written communication skills; ability to explain technical concepts to diverse audiences
- Proven ability to lead, influence, and coordinate across geographically distributed and culturally diverse teams
- Strong interpersonal skills and demonstrated ability to build trust with peers, clients, and leadership
- Experience in client-facing roles and providing executive-level reporting
Technical Skills
- Advanced proficiency in REXX, CLIST, and other mainframe scripting/automation tools
- Demonstrated expertise in at least 2 of the following core areas:
- Mainframe Performance and Capacity Management (RMF, SMF, WLM, SCRT)
- CICS and MQ Performance Engineering
- Mainframe Release and Change Management
- Mainframe Workload Scheduler Specialist (IWS/TWS)
- z/OS UNIX & zLinux Integration Engineering
- z/OS System Engineering
- z/OS Automation Engineering
Project & Process Management
- Proven expertise in Project Management using Microsoft Project or equivalent tools
- Strong understanding of SDLC, Agile, and Scrum methodologies
- Experience managing complex enterprise projects in regulated environments
- Knowledge of change management, release management, and operational governance
Soft Skills & Client Engagement
- Excellent communication skills – both technical and executive-level presentations
- Client-facing experience with demonstrated success in service delivery roles
- Strong people management capabilities – leadership, coaching, conflict resolution
- Strategic thinking – ability to align technical solutions with business objectives
- Problem-solving mindset – proven ability to resolve complex technical and operational challenges
Educational Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)
- Relevant certifications a plus (e.g., IBM mainframe certifications, ITIL, PMP, Agile/Scrum)
Preferred Qualifications
- Experience with mainframe modernization initiatives (Zowe, z/OSMF, API-driven architecture)
- Knowledge of DevOps practices and infrastructure-as-code in mainframe contexts
- Exposure to hybrid cloud environments and mainframe integration with x86/Linux
- Multi-site or globally distributed team management experience
- Experience with vendor management and third-party mainframe tools
- Background in financial services, insurance, government, or other mission-critical industries
Shift Timing- 1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.