Systems Integration Specialist

Mainframe AIL production support The Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications, running on a z/VSE mainframe platform. This role provides L2/L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes in a highly regulated, SLA‑driven environment. Key Responsibilities Production Support & Operations Provide L2/L3 production support for AIL mainframe insurance applications. Monitor and ensure successful completion of daily, weekly, and monthly batch cycles. Support batch cycle execution, including job monitoring, restarts, reruns, and data corrections. Perform abend analysis, issue resolution, and production recovery activities. Ensure end‑to‑end data flow, coordinating with upstream and downstream systems to confirm timely receipt and processing of production files. Incident, Problem & Change Management Perform incident triage, prioritization, and assignment for production issues. Conduct in‑depth incident analysis, troubleshooting, and resolution. Apply temporary or tactical fixes where required (without code changes) to restore service. Identify root causes and propose permanent fixes, coordinating with Application Build teams for code remediation. Manage incidents, problems, and changes using and . Participate in change, release, and deployment activities, including post‑implementation validation and production readiness checks. Technical Analysis & SME Support Analyze and resolve production issues involving: Act as an Application SME, supporting L2.5 and Production Assurance teams with deep application and data knowledge. Work closely with Application Build teams, Production Assurance, Infrastructure/System Programmers, vendors, and business stakeholders. Documentation & Continuous Improvement Maintain and enhance runbooks, SOPs, operational procedures, and knowledge articles. Identify opportunities for operational improvements, standardization, and risk reduction. Support audit, compliance, and operational reporting requirements. On‑Call & Production Coverage Participate in 24x7 on‑call rotation supporting P1/P2 production incidents. Provide after‑hours, weekend, and holiday support for critical batch processing and business events. Ensure rapid response, effective communication, and timely resolution during business‑critical outages. SLA & ITIL Management Ensure adherence to SLA targets for incident response and resolution. Track and manage incident aging, backlog trends, repeat issues, and RCA action items. Apply ITIL best practices across Incident, Problem, Change, and Release Management. Support SLA reporting, audits, and compliance activities.