SME - Mainframe SysOps & Batch Scheduling Tools

## Job Summary The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. This position emphasizes quality compliance with service level agreements (SLAs) while fostering positive customer relationships through effective communication and analysis. As a key resource, the SME will mentor team members, validate operational processes, and contribute to strategic planning, significantly impacting customer satisfaction and operational efficiency.