Production Analyst

Corporate Title: Associate

Location: Pune, India

Role Description

TDI PB Germany Service Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The role is to support applications in the Investment domain. The most critical application in this area is the Euro Engine 2 (EE2) which is the central system for all German back-office activities in securities processing. These are activities such as trade confirmations, mass transaction processing, financial reporting, settlement and collateral Management, position and P&L management, provision and interest calculation. Main interfaces of the EE2 system include real-time feeds for executed trades from various front ends, clearing & settlement interfaces including S.W.I.F.T. To fulfill these tasks the system uses batch and online processing on mainframe with 3270-Terminal-Emulation. The IT system uses CICS, Cobol, MQ, DB2, JCL and is hosted by Kyndryl. The main tasks of the Service Management Analyst are monitoring and tracking activities, analysing issues, and supporting the resolution of issues. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

Your key responsibilities

Incident-, Change-, Problem- and Service Request management Solving incidents of customers in time Log file analysis and root cause analysis Participating in major incident calls for high priority incidents Performing changes for amendments of data within the application Leading Problem management to solve Application issues Creating Service Requests for Customers to provide Reports and Statistics Escalating and informing about incidents in a timely manner Documentation of Tasks, Incidents, Problems and Changes Documentation in Service Now Documentation in Knowledgebase (Confluence/OneNote etc.) Improving monitoring of the application Adding requests for Monitoring Adding alerts and thresholds for occurring issues Implementing automation of tasks

Your skills and experience

Any graduate, Any Engineering, Postgraduate from an accredited college or university with having mainframe experience more than 3 Years Should have minimum 6 years of experience in Production Support role on Mainframe based application and technology like JCL, Cobol, CICS, DB2, SQL, MQ, TWS OPC Scheduler. Ready to work in production support environment. Experience in handling Production Releases and Deployments ITIL V3/V4 foundation certification will be the advantage. Experience in using ServiceNow tool Note: - We don’t have regular Night shift or weekend shift but if any business requirement comes then we must work on exceptional basis.