Thread: File transfer

Partner says file is empty - NDM shows bytes sent

Started by Susan • user4 replies133 viewsLast activity 2 weeks ago
Post #1
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Susan
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Joined: Jan 19, 2025, 4:12 PM
Posted: Jul 29, 2026, 8:47 AM

Connect:Direct transfer completes, byte count looks right on our side. Partner opens the file and says zero records. Same process worked Friday.

Encoding? CRLF? They changed something and did not tell us? How do you usually divide the blame?

Post #2
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Bill
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Joined: Aug 28, 2024, 7:08 AM
Posted: Jul 29, 2026, 10:47 AM

Hash the file before send and ask them to hash what they landed. If hashes differ, network/process issue. If hashes match, it is their reader (record format, code page, or they are looking at the wrong path).

Post #3
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Lisa
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Joined: Jun 20, 2025, 1:40 PM
Posted: Jul 29, 2026, 2:47 PM

We had this when they switched to a UTF-8 expect and we still sent EBCDIC without a step to convert. Bytes were there. Their app read garbage and showed empty.

Post #4
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Susan
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Joined: Jan 19, 2025, 4:12 PM
Posted: Jul 30, 2026, 9:47 AM

Hashes matched. They were browsing a different inbound folder. Cool cool cool.

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